Hiyas Plus FAQ — Frequently Asked Questions by Filipino Players

After logging in, go to the Cashier and select your preferred payment method. Hiyas Plus accepts GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO Online, BPI Online, UnionBank, Visa, and Mastercard — all in Philippine Peso. Enter the amount (minimum ₱100), confirm, and follow the on-screen steps for your chosen method. GCash and Maya deposits typically reflect in your balance within 60 seconds.

The minimum deposit at Hiyas Plus is ₱100. Maximum per-transaction deposit limits are displayed in the Cashier for each payment method and may vary. You can also set your own personal deposit limits — daily, weekly, or monthly — from Account Settings → Responsible Gaming at any time.

Go to the Cashier, select Withdrawal, choose your method (GCash, Maya, or your verified bank account), enter the amount, and confirm. Withdrawals are processed to the same method used for your most recent deposit where possible. You must complete KYC (identity verification) before your first withdrawal. Most GCash and Maya payouts land in your e-wallet within minutes of approval once KYC is complete.

For verified accounts, GCash and Maya withdrawals are processed and typically land within minutes of approval. Bank transfers (InstaPay/PESONet, BDO, BPI, UnionBank) may take up to 1–3 business days depending on the receiving bank. Requests submitted before the daily processing cutoff are prioritised for same-day review. If your withdrawal has been pending for more than 24 hours, contact Hiyas Plus support.

First, check that the transaction was completed successfully on your GCash, Maya, or bank app — sometimes a payment times out before reaching Hiyas Plus. If your payment app shows the transaction as successful but it has not appeared after 10 minutes, contact support via live chat with the transaction reference number, the amount, the date and time, and your Hiyas Plus username. The team will trace it and resolve it quickly.

Hiyas Plus does not charge processing fees on standard deposits or withdrawals. All transactions are in Philippine Peso with no currency conversion fees. Note that your e-wallet provider (e.g., GCash or Maya) or bank may apply their own transaction fees — those are outside Hiyas Plus control. Check with your provider for their current fee schedule.

The welcome bonus at Hiyas Plus is credited automatically to your account after your first qualifying deposit — no promo code required. The bonus amount, minimum qualifying deposit, and wagering requirement are shown in full in the Bonuses section of your account before you deposit. Make sure to read those terms before depositing so you know exactly what is required to convert the bonus to withdrawable cash.

A wagering requirement (also called a rollover or playthrough) means you need to bet a certain multiple of the bonus amount before the bonus balance becomes withdrawable. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in qualifying bets before you can withdraw. At Hiyas Plus, each bonus page shows the exact wagering requirement, which games contribute toward it, and the expiry date.

Yes. Hiyas Plus runs regular cashback and rebate promotions for active players. These are typically calculated on net losses over a qualifying period and credited to your account automatically at the start of the following period. Check the Bonuses section of your account after logging in for all currently active cashback and rebate offers available to you.

Bonuses at Hiyas Plus have an expiry date. If the wagering requirement is not met before the bonus expires, the bonus balance is removed automatically. Check the transaction history in your account for details of when the bonus was credited and when it expired. If you believe the bonus was removed in error, contact support with the bonus name and date of issue.

Every registered Hiyas Plus player gets a unique referral code visible in their account after login. Share the code with friends. When a friend registers using your code and makes their first qualifying deposit, both of you earn PHP rewards. Full details — including the reward amount and qualifying conditions — are on the Refer a Friend page.

The Hiyas Plus Color Game is based on the traditional Filipino perya dice game. Three coloured dice are shaken under a cup and revealed — players bet on which colour or combination will land face up. The more dice show your chosen colour, the higher your payout multiplier. It is one of the most popular games on the platform because it is simple, fast, and instantly familiar to Filipino players. Full rules are shown in the game panel. Visit the Color Game page for more.

The Hiyas Plus Live Casino features real human dealers streaming in real time — including Live Roulette, Live Baccarat, Live Blackjack, Live Poker variants, and more. You interact with the dealer via on-screen controls and see the game unfold on camera just as it would in a physical casino. Multiple table stakes are available to suit different budgets. See the Live Casino page for the current table selection.

All slot games at Hiyas Plus use certified Random Number Generator (RNG) software — every spin outcome is completely random and independent of previous spins. RTP (Return to Player) is the theoretical percentage of all wagered money a game returns to players over millions of rounds. An RTP of 96% means the house keeps 4% on average over the long run. Individual sessions can vary widely. RTP figures are shown in the information panel of each slot on the Jackpot Slots page.

Hiyas Plus Volleyball Betting covers Philippine leagues (PVL, Spikers' Turf) as well as major international tournaments. You can bet on match winners, set handicaps, total points, and other markets depending on the match. Odds are updated in real time. In-play betting is available for selected matches, letting you place bets while the game is live. Visit the Volleyball Betting page for upcoming fixtures and current odds.

Virtual Sports at Hiyas Plus are computer-generated sports simulations — football, basketball, horse racing, and more — that run continuously around the clock, every few minutes. Outcomes are determined by certified RNG software. You bet on the simulated results the same way you would bet on a real match. It is ideal when real events are not scheduled or when you want fast-paced action at any time of day. See the Virtual Sports page for available events.

Yes. Hiyas Plus operates under a PAGCOR (Philippine Amusement and Gaming Corporation) licence, which means it is regulated by the Philippine government and must meet strict operational, financial, and player-protection standards. All connections are encrypted using TLS 1.3 with 256-bit AES. Passwords are stored using one-way hashing and are never accessible to staff.

Your personal data is handled in accordance with the Philippine Data Privacy Act (Republic Act 10173). It is used only for account management, payment processing, fraud prevention, and regulatory compliance. It is never sold to third parties. Full details are in our Privacy Policy. You can request a copy of your data or its deletion by contacting support@hiyasplus.com.

Yes. Two-step verification can be activated from Account Settings → Security. Once enabled, every Hiyas Plus login will require a one-time code sent to your registered Philippine mobile number in addition to your password. This is strongly recommended for accounts with an active balance. Even if someone obtains your password, they cannot access your account without your phone.

Change your password immediately via the Login page → Forgot Password, then contact Hiyas Plus support at support@hiyasplus.com. Provide the suspicious login timestamp from your account activity log so the team can investigate and lock out any unauthorised sessions. Enable 2FA immediately after regaining access to prevent recurrence.

Log in, go to Account Settings → Responsible Gaming, and choose Deposit Limits or Loss Limits. Select the period (daily, weekly, or monthly) and enter your preferred amount in PHP. Reductions take effect immediately. Increases require a 24-hour cooling-off period before activating. Full details are on our Responsible Gaming page.

Go to Account Settings → Responsible Gaming. Cooling-off periods (24 hours to 1 month) allow a temporary break while preserving your account. Self-exclusion options range from 1 month to permanent. Both take effect immediately. Temporary exclusions cannot be shortened once set. Permanent self-exclusion cannot be reversed. Your verified balance is retained safely during any exclusion period.

Contact the Hiyas Plus responsible gaming team 24/7 via live chat or at support@hiyasplus.com — Filipino-speaking agents are always available and there is no judgment, only practical help. You can also self-exclude immediately from Account Settings. PAGCOR operates a Problem Gambling Awareness Programme — contact our support team for referral information and local counsellor contacts in your area. See our full Responsible Gaming page for guidance and a self-assessment tool.

The Hiyas Plus support team is available 24 hours a day, 7 days a week. You can reach them via: (1) Live chat — available directly from your logged-in account dashboard for fastest response; (2) Email — support@hiyasplus.com, typically responded to within two hours. Filipino-speaking agents are always on duty. There is no phone support line at present.

Email support@hiyasplus.com with a clear description of your complaint, your account username, relevant transaction reference numbers, and any screenshots. Hiyas Plus aims to respond to all formal complaints within 24 hours and resolve them within 5 business days. Unresolved disputes may be escalated to PAGCOR in accordance with Philippine gaming regulations.

Live chat responses from Hiyas Plus typically arrive within a few minutes around the clock. Email responses average under two hours during standard periods, though complex account queries may take up to 24 hours. Responsible gaming and urgent account security requests are treated as priority cases and handled as quickly as possible regardless of time of day.