Section 1
Acceptance of Terms
By accessing the Hiyas Plus website, creating an account, or placing any bet or wager on the platform, you enter into a legally binding agreement with Hiyas Plus and confirm that you have read, understood, and agree to these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use the platform.
These Terms and Conditions apply to all services offered by Hiyas Plus, including but not limited to: online casino games, live dealer tables, sports betting, virtual sports, poker rooms, slot machines, promotional bonuses, referral programs, and all deposit and withdrawal services.
Important: Continued use of the Hiyas Plus platform after any update to these Terms and Conditions constitutes your acceptance of the revised terms. We will notify you of material changes via your registered email address and through a notice on the platform.
These terms are governed by and construed in accordance with the laws of the Republic of the Philippines. By using Hiyas Plus, you consent to the jurisdiction of Philippine courts for any dispute arising from these terms.
Section 2
Eligibility
To register and maintain an active account at Hiyas Plus, you must meet all of the following eligibility requirements at all times:
Age Requirement
You must be at least 21 years of age. This requirement reflects Philippine regulatory standards for online gaming participation. Hiyas Plus reserves the right to request proof of age at any time and to suspend accounts where this requirement is not met.
Jurisdiction
You must be a resident of or physically located in a jurisdiction where online gaming is legally permitted. Access from jurisdictions where online gaming is restricted or prohibited is not allowed on the Hiyas Plus platform.
Mental Capacity
You must be of sound mind and not acting under any form of impairment that would affect your ability to make informed decisions about gaming activity at Hiyas Plus.
Self-Exclusion Status
You must not be on any active self-exclusion list — whether imposed by Hiyas Plus or by any regulatory body — at the time of registration or continued use of the platform.
Hiyas Plus does not knowingly accept registrations from individuals who do not meet all eligibility criteria. Any account found to be in breach will be closed and outstanding balances handled in accordance with applicable law and regulatory guidance.
Section 3
Account Registration and Security
Each player may hold exactly one account at Hiyas Plus. Duplicate accounts — whether created intentionally to claim multiple bonuses or for any other purpose — are strictly prohibited and will result in permanent closure of all associated accounts and forfeiture of any balance held within them.
Accurate Information Required
You must provide accurate, complete, and current personal information when registering your account. This includes your legal full name, date of birth, residential address, mobile number, and email address as they appear on your government-issued identification documents.
Account Security is Your Responsibility
You are solely responsible for maintaining the confidentiality of your Hiyas Plus account credentials. This includes your password and any two-factor authentication codes. Do not share your login details with any other person. Hiyas Plus staff will never ask for your password through any channel.
Identity Verification (KYC)
In accordance with PAGCOR licensing requirements and Philippine anti-money-laundering obligations, Hiyas Plus requires all accounts to undergo identity verification before withdrawal requests can be processed. Acceptable documents include:
- Philippine National ID (PhilSys ID)
- Passport (Philippine or foreign)
- Driver's Licence issued by LTO
- SSS, GSIS, or Pag-IBIG ID
- UMID (Unified Multi-Purpose ID)
Failure to complete identity verification within a reasonable period of a withdrawal request may result in the request being placed on hold. Hiyas Plus may also request verification at any time as part of routine compliance procedures.
Section 4
Deposits and Payments
All financial transactions on the Hiyas Plus platform are conducted in Philippine Peso (PHP). There are no currency conversion fees. The following payment methods are currently accepted for deposits:
Deposit Limits
Minimum deposit at Hiyas Plus is ₱100. Maximum deposit limits per transaction and per day are displayed in the cashier section of your account. Players may set their own lower deposit limits via the responsible gaming tools in account settings.
Prohibited Funding Sources
You may not fund your Hiyas Plus account using funds obtained through illegal means, using a payment method that does not belong to you, or using credit cards issued specifically as credit (debit-function cards linked to personal bank accounts are accepted). Hiyas Plus monitors deposit sources as part of its anti-money-laundering obligations.
Deposits that cannot be verified against your registered account details may be placed on hold pending investigation. Hiyas Plus reserves the right to return deposits and close accounts where funding sources cannot be satisfactorily verified.
Section 5
Withdrawals
Withdrawals from your Hiyas Plus account are processed to the same payment method used for your most recent deposit, wherever technically possible. This same-method policy is in place to comply with anti-money-laundering regulations and to protect players from fraud.
Processing Times
- GCash / Maya: Typically within 5–15 minutes after approval
- GrabPay / Coins.ph: Typically within 30 minutes after approval
- BDO / BPI / UnionBank (InstaPay): Typically within 1–2 hours after approval
- PESONet bank transfers: Same banking day if submitted before cut-off, next banking day otherwise
- Visa / Mastercard: 3–5 business days depending on issuing bank
Verification Before First Withdrawal
All accounts must complete identity verification (KYC) before their first withdrawal can be processed. This is a PAGCOR requirement and is non-negotiable. Hiyas Plus aims to complete KYC review within 24 hours of receiving all required documents.
Pending bonuses: If you have an active bonus with an incomplete wagering requirement at the time of a withdrawal request, the bonus and any winnings derived solely from the bonus may be removed from your balance before the withdrawal is processed. Your real-money balance unaffected by the bonus will always be withdrawable.
Section 6
Bonuses and Promotions
Hiyas Plus regularly offers bonuses and promotions to new and existing players. Each promotion is governed by its own specific terms, which are displayed in full before you opt in. The following general rules apply to all bonuses unless the specific promotion terms state otherwise:
Wagering Requirements
Bonus funds are subject to a wagering requirement stated as a multiplier (e.g., 20x). This means you must wager the bonus amount — or the bonus plus deposit amount, as stated — that many times before the bonus converts to withdrawable real money. Progress toward wagering requirements is tracked in real time in your Hiyas Plus account.
Bonus Expiry
All bonuses at Hiyas Plus have an expiry period stated at the time of claim, typically between 7 and 30 days. Any bonus and associated winnings that have not met the wagering requirement by the expiry date will be removed from the account automatically.
One Bonus Per Player
Welcome bonuses and first-deposit promotions are available to new players on their first deposit only. Hiyas Plus reserves the right to withhold or reverse bonus credits where duplicate account activity is detected or where the same player has previously claimed an equivalent promotion under a different account.
Bonus Abuse
Actions that constitute bonus abuse — including placing opposing bets to lock in a profit regardless of outcome ("bonus baiting"), coordinating with other accounts to benefit from the same promotion multiple times, or exploiting a technical error in bonus crediting — will result in forfeiture of the bonus, reversal of any resulting winnings, and may result in account suspension at Hiyas Plus.
Section 7
Game Rules and Fairness
All games available on the Hiyas Plus platform operate according to their published rules. For RNG-based games (slots, virtual sports, digital table games), outcomes are generated by independently certified Random Number Generator software. Return-to-player percentages for all RNG games are disclosed within the game information panel.
Live casino games at Hiyas Plus are conducted by real human dealers via live video stream. Game outcomes in live casino are determined by actual physical results (cards drawn, dice rolled, roulette wheel spun) and are not subject to RNG. Video recordings of all live sessions are retained for a minimum of 90 days for dispute resolution purposes.
Disputed Results
If you believe a game result at Hiyas Plus was incorrectly recorded or your account was incorrectly credited or debited, contact support within 7 days of the game round in question. Disputes submitted after this window may not be reviewable. Hiyas Plus will investigate all disputes and provide a written response within 10 business days.
Section 8
Prohibited Conduct
The following activities are strictly prohibited on the Hiyas Plus platform and may result in account suspension, forfeiture of balances, and referral to relevant law enforcement authorities where applicable:
Money Laundering
Using Hiyas Plus for any transaction designed to conceal the source of funds or launder money obtained through illegal means is strictly prohibited and will be reported to the AMLC (Anti-Money Laundering Council) as required by Philippine law.
Fraud and Cheating
Use of software tools, bots, automated scripts, or any technical means to gain an unfair advantage over other players or the platform at Hiyas Plus is prohibited and constitutes fraud.
Collusion
Coordinating with other players to gain an unfair advantage at poker tables or any other competitive game format at Hiyas Plus is prohibited, including communicating hole cards or agreeing on strategic play against unaffiliated players.
Impersonation
Providing false identity information, impersonating another individual, or using a third party's payment details or account credentials to access or fund a Hiyas Plus account is strictly prohibited.
Section 9
Account Suspension and Closure
Hiyas Plus reserves the right to suspend or permanently close any account where there is reasonable evidence of a breach of these Terms and Conditions, applicable law, or regulatory requirements. In cases of suspected fraud, money laundering, or identity falsification, funds in the account may be withheld pending investigation and, where required by law, reported to regulatory authorities.
Where an account is suspended or closed for reasons other than a breach of terms — for example, at the player's request for self-exclusion — any verified real-money balance will be returned to the player via their registered payment method, minus any applicable charges, within a reasonable timeframe.
Players who wish to close their own accounts voluntarily may do so through the account settings menu or by contacting Hiyas Plus support. Voluntary closure requests will be processed within 48 hours.
Section 10
Intellectual Property
All content on the Hiyas Plus platform — including but not limited to the logo, brand name, website design, game graphics, software, written content, promotional materials, and underlying technology — is the intellectual property of Hiyas Plus or its licensed third-party providers. You may not copy, reproduce, distribute, or create derivative works from any platform content without prior written permission from Hiyas Plus.
Section 11
Limitation of Liability
To the fullest extent permitted by Philippine law, Hiyas Plus shall not be liable for: indirect, incidental, or consequential losses arising from the use of the platform; loss of data; gaming losses incurred by the player; or any disruption to services caused by events outside the reasonable control of Hiyas Plus, including but not limited to internet connectivity issues, power outages, or third-party payment processing delays.
Hiyas Plus does not guarantee uninterrupted access to the platform. Scheduled maintenance windows will be communicated in advance wherever possible. Bets that were accepted and confirmed before a platform interruption remain valid and will be settled once service is restored.
Section 12
Responsible Gaming
Hiyas Plus is committed to providing a safe gaming environment. The platform offers the following responsible gaming tools, all accessible directly from your account settings without any need to contact support:
Deposit Limits
Set daily, weekly, or monthly deposit limits on your account. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period before activation.
Loss Limits
Set maximum allowable losses over a defined period. Once reached, no further bets can be placed until the limit period resets or you increase the limit (subject to a 24-hour cooling-off).
Session Limits
Define a maximum playing session duration. When the limit is reached, you will be automatically logged out of your Hiyas Plus session.
Self-Exclusion
Temporarily or permanently exclude yourself from the Hiyas Plus platform. Self-exclusion periods of 1 month, 3 months, 6 months, 1 year, and permanent are available. Permanent self-exclusion cannot be reversed.
For more information and external support resources, please visit our Responsible Gaming page.
Section 13
Privacy and Data Protection
Hiyas Plus collects, processes, and stores personal data in accordance with Republic Act 10173, the Philippine Data Privacy Act. All data in transit between your device and Hiyas Plus servers is protected with 256-bit SSL encryption. Your personal information is never sold to third parties and is only shared with regulatory authorities where required by law.
By registering at Hiyas Plus, you consent to the collection and processing of your personal data for the purposes of account management, identity verification, payment processing, fraud prevention, and regulatory compliance. Full details of data collection practices, retention periods, and your rights as a data subject under Philippine law are set out in our Privacy Policy.
Section 14
Amendments to These Terms
Hiyas Plus reserves the right to amend these Terms and Conditions at any time. Where changes are material — meaning they significantly affect player rights or obligations — we will notify all registered account holders via their registered email address and post a prominent notice on the platform at least seven (7) days before the changes take effect.
For non-material updates (corrections of typographic errors, clarifications that do not change the substance of any term), changes may take effect immediately upon posting. Your continued use of the Hiyas Plus platform after any amendment constitutes your acceptance of the updated terms.
The date of the most recent revision is displayed at the top of this page. We recommend bookmarking this page and reviewing it periodically, particularly if you are a regular player at Hiyas Plus.
Section 15
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these terms, including disputes relating to the existence, validity, or termination of the agreement, shall be subject to the exclusive jurisdiction of the courts of the Philippines.
Where a dispute relates specifically to a game result, bonus settlement, or payment matter, Hiyas Plus strongly encourages players to exhaust the internal complaint resolution process before pursuing legal remedies. Internal complaints can be submitted via the support team and will receive a written response within 10 business days.
Hiyas Plus operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR). Unresolved complaints may be escalated to PAGCOR in accordance with its published player dispute procedures.
Section 16
Contact Hiyas Plus
If you have any questions about these Terms and Conditions, or if you need clarification on how any provision applies to your account or activity at Hiyas Plus, please reach out to our support team. We are available 24/7 and our agents are Filipino — they understand local context and will give you a clear, direct answer.
Get in Touch
Email: support@hiyasplus.com
You can also reach us through the live chat feature in your account dashboard. Support is available in English and Filipino, 24 hours a day, 7 days a week, including Philippine public holidays.
